Double Glazing & Conservatory Ombudsman Scheme

Sureframe Windows is an Accredited Member of The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS). The scheme covers installers fitting: double glazing, conservatories, orangeries, roofline, and associated products. All members have passed a comprehensive vetting procedure.

All Accredited Installers must, as a minimum:

	Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes
	Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes
	Provide DGCOS administrators with a copy of their current Health and Safety Policy.
	Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability
	Provide every customer with a Written Contract (to include Terms and Conditions)
	Provide every customer with a Written Guarantee
	Provide every customer with Deposit Protection Insurance (where a deposit has been taken)
	Provide every customer with an Insurance Backed Guarantee
	Comply with building control regulations on every installation
	Allow DGCOS Inspectors to inspect any installation deemed necessary
	Allow DGCOS to send every customer a Satisfaction Questionnaire
	Submit to the legal jurisdiction of DGCOS and the Ombudsman

For more information or to verify membership call DGCOS on:-
Telephone: 0844-324-9090 or visit www.dgcos.org.uk